Supplement your existing IT support and Service Desk with your own Aotea Service Desk Team, or completely off-shore through us.
Our 24×7 Service Desk Teams build upon the NOC team’s functionality and service, providing a tailored ITIL IT Help-desk.
We can provide teams to cover your specific time-zone(s) up to full 24×7 service.
Are you looking for basic Level 1 (trouble shooting, user changes and adds, simple resolution and ticket logging) or Level 2 (engineering, server and advanced resolutions) or a combination tailored to your specific requirements.
Your Aotea Service Desk Team can work directly with your users and customers, to offer 24×7 support.
We can adopt your systems and processes, or provided our own tried and trusted ones, all ITIL focused.
Your Aotea Service Desk team is dedicated to your company and forms a part of your Enterprise, and as all of our offerings your team is your team and not shared with others.
No longer make your customers wait until the next Sprint or next day for an application bug to be fixed. Add Level 3 (Application Developer Support) to your Service Desk by combining it with your own dedicated Offshore Development Centre; this combination allows you to provide up to 24×7 support to your own custom built applications as well as the standard L1 and L2 support!